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Right to Information Act ,2005

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Policy On Bank Deposits

Preamble | Types of Deposit Accounts | Account Opening and Operation of Deposit Accounts | Interest Payments | Minors' Accounts | Account Of Illiterate / Blind Person |Addition Or Deletion Of The Name/S Of Joint Account Holders | Customer Information | Secrecy Of Customer's Accounts | Premature Withrawal Of Term Deposit | Premature Renewal Of Term Deposit | Renewal Of Overdue Term Deposits | Advances Against Deposits | Settlement Of Dues In Deceased Deposit Account | Insurance Cover for Deposits | Stop Payment Facility |Dormant Accounts | Safe Deposit Lockers | Redressal of complaints and grievances

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Interest Payable In Deceased Account

(A) TERM DEPOSITS

In case of premature withdrawal/renewal of term deposit in the name of -
i)
 A deceased individual depositor,  or
ii) Two or more joint depositors, where one of the depositors has died.

Interest shall be paid in the manner indicated below :-

i) In the event of payment of deposit being claimed before the maturity date, the bank may at its discretion, pay interest at the rate applicable for the period for which the deposit has run without charging any penalty for premature withdrawal.

ii)        ii) In the event of deposit is claimed after the date of maturity, the Bank shall pay interest at the contracted rate till the date of maturity. From the date of maturity till the date of payment, the Bank shall pay simple interest at the applicable rate obtaining on the date of maturity, for the period for which the deposit remained with the Bank beyond the date of maturity.

iii) The splitting up of the amount of a term deposit/special term deposit and issue of two or more receipts individually in the name of each of the joint account as also allowing splitting up of joint deposits in the name of each of joint account holders only, shall not be construed as pre-mature withdrawal, provided the period and aggregate amount of the deposit do not under go any change. While acceding to the request for splitting up of a term deposit/special term deposit receipt held in the names of two or more joint holders, they should be more circumspect and should satisfy themselves that splitting up has been sought for genuine reasons and not to avoid payment of penalty and loss of interest on entire amount of deposit and there is no attempt to circumvent tax laws.

(B) Current Account Deposits :

In the case of balance lying in current account in the name of a deceased depositor interest will be paid at the savings deposit rate till the balances are paid to the legal heirs.


Insurance Cover for Deposits

All bank deposits are covered under the insurance scheme offered by Deposit Insurance and Credit Guarantee Corporation of India (DICGC) subject to certain limits and conditions. The details of the insurance cover in force, will be made available to the depositor.


Stop Payment Facility
The Bank will accept stop payment instruction from the depositors in respect of cheques issued by them. Charges, as specified, will be recovered.


Dormant Accounts
Accounts which are not operated for a considerable period (12/ 24 months for S.B. Accounts & 6 / 12 months for Current accounts) of time will be transferred to a separate dormant / inoperative account status in the interest of the depositor as well as the Bank. The depositor will be informed of charges, if any, which the Bank will levy on dormant / inoperative accounts. The depositor can request the Bank to activate the account for operating it.


Safe Deposit Lockers

This facility is not offered through all bank branches and wherever the facility is offered, allotment of safe deposit vault will be subject to availability and compliance with other terms and conditions attached to the service. Safe deposit lockers may be hired by an individual (being not a minor) singly or jointly with another individual(s), HUFs, firms, limited companies, associates, societies, trusts etc. Nomination facility is available to individual(s) holding the lockers singly or jointly. In respect of lockers held in joint names, up to two nominees can be appointed. Joint locker holders can give mandate for access to the lockers in the event of death of one of the holders on the lines similar to those for deposit accounts. In the absence of nomination or mandate for disposal of contents of lockers, with a view to avoid hardship to common persons, the bank will release the contents of locker to the legal heirs against indemnity on the lines as applicable to deposit accounts.


Redressal of complaints and grievances

Depositors having any complaint / grievance with regard to services rendered by the Bank has a right to approach authority (ies) designated by the Bank for handling customer complaint / grievances. The details of the internal set up for redressal of complaints / grievances will be displayed in the branch premises. The branch officials shall provide all required information regarding procedure for lodging the complaint. In case the depositor does not get response from the Bank within 60 days from date of complaint or he/she is not satisfied with the response received from the Bank, he/she has a right to approach Banking Ombudsman appointed by the Reserve Bank of India.

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