|
|
|
|
|
 |
|
Citizens Charter |
|
Fair Banking
Products |
Common Areas of Customer-Banker Relationship
|
Current Account
|
Savings Bank Account
|
Term Deposit Accounts
|
Payment Of Balance In Accounts
|
Safe Deposit Lockers
|
Articles In Safe Custody
|
Nomination
|
Pension Payments
|
Remittance Service
|
Issue Of Duplicate Demand Draft
|
Time Frame For Issue Of Duplicate Draft
|
Govt. Business And Rbi Bonds
|
Banker's Cheque (Pay Order)
|
Collection Service
|
High Value Clering
|
Local Clearing
|
National Clearing
|
Collection Of Govt. Dues
|
Mutilated Currency Notes
|
Interest on Deposits
|
Service Charges
|
Time-Norms For Various Banking Transactions
|
Foreign Exchange Transactions
|
NRI Services
|
Other Services
|
Redressal Of Complaints |
|
....................................................................................................................................................................................... |
|
Common Practices |
|
Common Areas of Customer-Banker
Relationship |
Pre-requisite for opening an account
(application to Savings Bank, Current Account and Term Deposit
Accounts)
-
As required
by law, while opening an account the Bank will satisfy
itself about the identity, including verification of
address, of a person(s) seeking to open an account, to
assist in protecting the prospective customer (s), members
of the public and itself against fraud and other misuses of
the banking system.
- The Bank
requires a satisfactory introduction of the person/s opening
the account by a person acceptable to the Bank.
- The Bank is
required to obtain two recent photographs of the person(s)
opening the account, as per R.B.I. directives.
- The Bank is
required to obtain Permanent Account Number (PAN) or General
Index Register (GIR) Number or alternatively obtain
declaration in Form No.60 or 61 as per the income Tax Act
(vide Section 139 A) from the person/s opening the account.
- The Bank will
provide to the prospective customers details of the
documents required for identification of the person/s
opening the account in addition to a satisfactory
introduction. Documents normally accepted are the current
gas/telephone/electricity bill, voter's identity card,
driving licence, passport, PAN card, Govt./Office/Reputed
Employers' ID card, etc.
|
|
|
Savings Bank
Account |
- These accounts
are designed to help the individuals (personal customers) to
inculcate habit of saving and to meet their future
requirement of funds. The amounts can be deposited/withdrawn
from these accounts by way of cheques/withdrawal slips. It
helps the customers to keep minimum cash at home besides
earning interest.
- Savings Bank
accounts are very popular. These accounts can be opened by
eligible person/s certain organisations and agencies (as
approved by the Reserve Bank of India).
- The account
holder is required to maintain certain minimum balance in
the account, as specified by the Bank from time to time and
also depending on, whether account holder wants to avail the
cheque book facility or not. Non-compliance of this would
attract service charges. Interest at 3.5% p.a. is presently
paid on half yearly basis depending on minimum balance
between the 10th day and last day of the months, provided it
works out to minimum of Re. 1/-. Interest rates are subject
to change as per RBI directives.
- Cheques/drafts/dividend
warrants drawn in the name of account holder/s will only be
collected through this account. Financial Instruments
endorsed in favour of the account holder/s will not be
collected through savings bank account.
|
|
|
Current Account |
- Current Accounts
can be opened by individuals, sole
proprietorship/partnership firms, private and public limited
companies, HUFs/specified associations, societies, trusts,
clubs, executors, administrators and liquidators, Govt.
Departments, Universities, Banks etc.
- Minimum balance
as stipulated from time to time will be required to be
maintained.
- No interest is
paid on credit balances kept in current account.
- Service charges
are levied for
- Ledger folio
used
- Cheque books
issued
- Non-maintenance
of minimum balance
- Return of
cheques, etc.
- For opening
special types of current accounts like for Executors,
Administrators, Trustees, liquidators etc., the Branch
Manager may be contacted who will help in opening these
types of accounts.
- As per RBI
directive, the applicant (i.e. account opener) should
declare in the account opening form or separately that he is
not enjoying any facility/facilities from any other Bank or
Branch. In case he has availed any facilities he should
declare full particulars thereof indicating the name of the
bank and name of the branch wherefrom he has availed these
facilities.
|
|
|
   |
|
|
|
