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Citizens Charter
Fair Banking Products | Common Areas of Customer-Banker Relationship | Current Account | Savings Bank Account | Term Deposit Accounts | Payment Of Balance In Accounts | Safe Deposit Lockers | Articles In Safe Custody | Nomination | Pension Payments | Remittance Service  | Issue Of Duplicate Demand Draft | Time Frame For Issue Of Duplicate Draft | Govt. Business And Rbi Bonds | Banker's Cheque (Pay Order) | Collection Service | High Value Clering | Local Clearing | National Clearing | Collection Of Govt. Dues | Mutilated Currency Notes | Interest on Deposits | Service Charges | Time-Norms For Various Banking Transactions | Foreign Exchange Transactions | NRI Services | Other Services | Redressal Of Complaints
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Common Practices
Term Deposit Accounts
  • The Bank has various deposit Schemes to suit the needs and expectations of investing people in every walk of life. Branch staff shall welcome you to seek more details and shall also be glad to assist in the area of investment in various deposit schemes vis-à-vis your requirement.
  • Term Deposit accounts can be opened by individuals, partnership firm, private and public limited companies, HUFs/specified associates, etc.
  • Premature withdrawals are allowed, unless specified otherwise, at the rate of interest applicable for the period for which the deposit has run. No interest will be paid on premature withdrawals of deposit which has remained with the Bank for less than 15 days.
  • Generally loans/overdrafts against deposits are allowed except on Certificates of Deposit (CD). Such loans are sanctioned by charging interest at rates directed by RBI from time to time or as prescribed by the Bank.
  • Deposits are renewed by the Bank on due dates on request. As a measure of good customer service, the Bank may intimate the depositor in advance regarding date of maturity.
  • Interest on deposits is payable either monthly at discounted value or quarterly or compounded quarterly (i.e., reinvestment of interest) or on the date of maturity at the option of the depositor as applicable under particular deposit scheme.
  • Interest on overdue deposit is paid if the deposits renewed, as decided by the Bank from time to time.
  • Interest on bank deposits is exempt from income tax upto a limit specified by Income Tax authorities from time to time.
  • Presently, if the total interest on deposits, per depositor, per branch, per financial year exceeds Rs.5,000/-, the same is subject to Tax Deduction at Source (TDS) at the rates stipulated by the Income Tax Authorities.
  • The depositor may furnish declaration in Form No.15G/15H preferably at the commencement of the Financial Year for receiving interest on deposits without deduction of tax. Such form will be available with the branches.
  • The Bank will issue TDS Certificate for the tax deducted.

Payment Of Balance In Accounts Of The Deceased Customers To Survivors/Claimants

Bank may not insist on legal representations from legal heirs subject to certain amount as per its policy from time to time. However, the Bank may adopt such safeguards in considering settlement of claims as appropriate including furnishing of indemnity bond by the heirs.


Standing Instructions
Standing instructions can be given to the Bank for Transfer/remittance of funds from one account to other account/s maintained in the same branch, any other branch of the Bank or any other bank or any other third party against payment of applicable Service Charges.

Safe Deposit Lockers

The facility of Safe Deposit Lockers is an ancillary service offered by the Bank. The Bank's branches offering this facility will indicate/display this information.

The major aspects governing the services are:
  • A locker may be hired by an individual (not minor), firms, limited companies, specified associations, societies, etc.
  • Nomination facility is available to individual hirer of Safe Deposit Locker.
  • Loss of key should be immediately informed to the Branch.
  • Lockers are available in different sizes.
  • Lockers are rented out for a minimum period of one year. Rent is payable in advance. In case of overdue rent, the Bank will charge penalty as decided from time to time.
  • With standing instruction the rent may be paid from the deposit account of the hirer.
  • The Bank will rent locker to properly introduced persons.
  • The Bank reserves right to break open the locker if the rent is not paid inspite of giving notices as per the Bank rules and recover charges thereof.

Articles In Safe Custody
Articles like shares, securities, etc., can be kept in safe custody with the Bank on prescribed charges wherever such facility is offered. Large/small boxes must be locked by the customer(s) and particulars must be written/painted thereon. The lock should be covered by stout cloth and sealed with the customer's seal. Relationship of Banker and Customer shall be that of Bailer and Bailee.

Nomination
Nomination facility is available for all deposit accounts, articles in safe custody and safe deposit vaults.

Nomination is available for accounts opened in individual capacity (i.e. single/joint accounts as well as accounts of a sole proprietory concern) only, i.e. not for accounts opened in representative capacity.

Nomination can be done in favour of one person only. However, nomination in favour of more than one person (i.e. upto 2 persons) is permissible in jointly operated locker accounts with common consent.

Nomination can be made, cancelled or amended by the account holder anytime during his/her life time. While making nomination, cancellation or amendment, witness is required and all account holders should sign the request.

Nomination can be made in favour of a minor also. For the existing accounts where nomination is not made, the account holder/s can do so by filling up the form available with the branches.

Customers (new as well as existing) are advised to avail nomination facility, if they have not availed so far.


 

Last Updated on 23rd , Feb 2007

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