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Citizens Charter |
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Fair Banking
Products |
Common Areas of Customer-Banker Relationship
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Current Account
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Savings Bank Account
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Term Deposit Accounts
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Payment Of Balance In Accounts
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Safe Deposit Lockers
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Articles In Safe Custody
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Nomination
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Pension Payments
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Remittance Service
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Issue Of Duplicate Demand Draft
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Time Frame For Issue Of Duplicate Draft
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Govt. Business And Rbi Bonds
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Banker's Cheque (Pay Order)
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Collection Service
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High Value Clering
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Local Clearing
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National Clearing
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Collection Of Govt. Dues
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Mutilated Currency Notes
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Interest on Deposits
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Service Charges
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Time-Norms For Various Banking Transactions
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Foreign Exchange Transactions
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NRI Services
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Other Services
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Redressal Of Complaints |
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Common Practices |
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Term Deposit Accounts |
- The Bank has
various deposit Schemes to suit the needs and expectations
of investing people in every walk of life. Branch staff
shall welcome you to seek more details and shall also be
glad to assist in the area of investment in various deposit
schemes vis-à-vis your requirement.
- Term Deposit
accounts can be opened by individuals, partnership firm,
private and public limited companies, HUFs/specified
associates, etc.
- Premature
withdrawals are allowed, unless specified otherwise, at the
rate of interest applicable for the period for which the
deposit has run. No interest will be paid on premature
withdrawals of deposit which has remained with the Bank for
less than 15 days.
- Generally
loans/overdrafts against deposits are allowed except on
Certificates of Deposit (CD). Such loans are sanctioned by
charging interest at rates directed by RBI from time to time
or as prescribed by the Bank.
- Deposits are
renewed by the Bank on due dates on request. As a measure of
good customer service, the Bank may intimate the depositor
in advance regarding date of maturity.
- Interest on
deposits is payable either monthly at discounted value or
quarterly or compounded quarterly (i.e., reinvestment of
interest) or on the date of maturity at the option of the
depositor as applicable under particular deposit scheme.
- Interest on
overdue deposit is paid if the deposits renewed, as decided
by the Bank from time to time.
- Interest on bank
deposits is exempt from income tax upto a limit specified by
Income Tax authorities from time to time.
- Presently, if
the total interest on deposits, per depositor, per branch,
per financial year exceeds Rs.5,000/-, the same is subject
to Tax Deduction at Source (TDS) at the rates stipulated by
the Income Tax Authorities.
- The depositor
may furnish declaration in Form No.15G/15H preferably at the
commencement of the Financial Year for receiving interest on
deposits without deduction of tax. Such form will be
available with the branches.
- The Bank will
issue TDS Certificate for the tax deducted.
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Payment Of Balance In Accounts Of
The Deceased Customers To Survivors/Claimants |
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Bank may not
insist on legal representations from legal heirs subject to
certain amount as per its policy from time to time. However, the
Bank may adopt such safeguards in considering settlement of
claims as appropriate including furnishing of indemnity bond by
the heirs. |
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Standing Instructions |
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Standing instructions can be given
to the Bank for Transfer/remittance of funds from one account to
other account/s maintained in the same branch, any other branch
of the Bank or any other bank or any other third party against
payment of applicable Service Charges. |
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Safe Deposit Lockers |
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The facility of
Safe Deposit Lockers is an ancillary service offered by the
Bank. The Bank's branches offering this facility will
indicate/display this information.
The major aspects governing the
services are:
- A locker may be
hired by an individual (not minor), firms, limited
companies, specified associations, societies, etc.
- Nomination
facility is available to individual hirer of Safe Deposit
Locker.
- Loss of key
should be immediately informed to the Branch.
- Lockers are
available in different sizes.
- Lockers are
rented out for a minimum period of one year. Rent is payable
in advance. In case of overdue rent, the Bank will charge
penalty as decided from time to time.
- With standing
instruction the rent may be paid from the deposit account of
the hirer.
- The Bank will
rent locker to properly introduced persons.
- The Bank
reserves right to break open the locker if the rent is not
paid inspite of giving notices as per the Bank rules and
recover charges thereof.
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Articles In Safe Custody |
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Articles like shares, securities,
etc., can be kept in safe custody with the Bank on prescribed
charges wherever such facility is offered. Large/small boxes
must be locked by the customer(s) and particulars must be
written/painted thereon. The lock should be covered by stout
cloth and sealed with the customer's seal. Relationship of
Banker and Customer shall be that of Bailer and Bailee. |
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Nomination |
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Nomination facility is available for
all deposit accounts, articles in safe custody and safe deposit
vaults.
Nomination is available for accounts opened in individual
capacity (i.e. single/joint accounts as well as accounts of a
sole proprietory concern) only, i.e. not for accounts opened in
representative capacity.
Nomination can be
done in favour of one person only. However, nomination in favour
of more than one person (i.e. upto 2 persons) is permissible in
jointly operated locker accounts with common consent.
Nomination can be
made, cancelled or amended by the account holder anytime during
his/her life time. While making nomination, cancellation or
amendment, witness is required and all account holders should
sign the request.
Nomination can be
made in favour of a minor also. For the existing accounts where
nomination is not made, the account holder/s can do so by
filling up the form available with the branches.
Customers (new as
well as existing) are advised to avail nomination facility, if
they have not availed so far. |
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